Refund Policy
This Refund Policy governs the eligibility and process for refunds for courses purchased from Stepon India.
1. Eligibility Window
You may be eligible for a full refund of your course fee if your request meets the following two conditions:
Time Limit: The request is submitted via email within seven (7) calendar days from the date of your initial course purchase/enrollment. AND
Usage Limit: You have not attended more than one (1) live class session OR accessed more than 10% of the digital course materials (videos, documents, quizzes).
2. Non-Refundable Items
No refunds will be issued for the following:
Any refund request submitted after the 7-day eligibility window.
Courses for which more than one live class has been attended or more than 10% of the content has been accessed.
Free trial lessons or sessions.
Courses purchased during a specific, non-refundable promotional offer (clearly marked as such at the time of purchase).
Requests based on failure to complete the course or dissatisfaction with self-achieved learning outcomes.
3. How to Request a Refund
To request a refund, you must send an official request email to our support team:
Email: support@steponindia.com
Your email must include:
Your full name and the email address associated with your account.
The exact name of the course you wish to refund.
The date of purchase.
A brief reason for the refund request.
4. Refund Processing
Upon receiving your request, we will review your eligibility based on the conditions outlined in Section 1.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Please allow 7 to 14 business days for the refund to appear on your bank statement or payment account. The exact time depends on your financial institution.